What type of information we collect
We receive, collect and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, phone, and address).
How we collect information
When you contact us through our website, purchase a program-course or event tickets, or subscribe to our mailing lists, as part of the process, we collect personal information you give us such as your name, email, phone, and address. Your personal information will be used for the specific reasons stated above only.
Why we collect such personal information
We collect such Non-personal and Personal Information for the following purposes:
1. To provide and operate the Services;
2. To provide our visitors with ongoing customer assistance and customer support;
3. To be able to contact our Visitors and Subscribers with general or personalized service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
5. To comply with any applicable laws and regulations.
How we store, use, share and disclose our site visitors’ personal information
We only store the personal information our users provide us in order to register on our website, in their user profiles. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
For all programs-courses and event tickets purchases, a valid credit card or bank account is required. Hands-On Companies bills you through a secure online account for use of the service. Your complete billing information is not collected and stored on Hands-On Companies’ servers. For your protection, our secure payment gateway partner, Stripe, stores your complete billing information. All sensitive/credit card/bank account information is transmitted via Secure Socket Layer (SSL) technology and then entered into our payment gateway provider’s (Stripe) database accessible only to those authorized with special access rights to such systems who are required to keep the information confidential.
Furthermore, for all users contacting us through our website, purchasing a program-course or event tickets through it, and finally subscribing to our mailing lists, we may store their personal information in our website’s databases for as long as we need in order to operate our services and provide them with the highest levels of customer support. After that, we will delete all of this information from our databases.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or serving you, as long as those parties agree to keep this information confidential. We may also release your information when we believe it is needed to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
Non-personally identifiable information may be provided to other parties for marketing, advertising, or other uses.
How we communicate with our site visitors
We may contact you to answer your questions, to approve and inform you about your latest program-course purchase, and finally to send you our new promotional activities. For these purposes, we may contact you via email and phone.
“Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience with the Hands-On Companies. Persistent Cookies can be removed by following your Internet browser’s help file directions.
Google Analytics is Google’s analytics tool that helps website and app owners to understand how visitors engage with their properties. It may use a set of cookies to collect information and report website usage statistics without personally identifying individual visitors to Google. The main cookie used by Google Analytics is the ‘__ga’ cookie.
We do not collect, keep or use information from children under 13 years of age. We will immediately take all necessary steps to delete such information if we realize that we have collected them.
How our site visitors can withdraw their consent